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Privacy Policy

Privacy Policy

By using our website, placing an order, creating an account, contacting us, or subscribing to our emails, you agree to this Privacy Policy. This Privacy Policy explains how we collect, use, store and disclose personal information. We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

Contents

  1. Personal Information We Collect

  2. How We Use Personal Information

  3. How We Store and Protect Personal Information

  4. When We Share Personal Information

  5. Overseas Disclosure

  6. Accessing or Correcting Your Information

  7. Privacy Complaints

  8. Changes to This Policy

1. Personal Information We Collect

We may collect personal information including:

  • your name;

  • email address;

  • phone number;

  • billing and delivery address;

  • order and purchase history;

  • account details, if you create an account;

  • customer service messages, enquiries and order comments;

  • payment-related information processed through our payment providers;

  • website usage information such as cookies, device information, browser type and IP address.

We generally collect this information when you place an order, create an account, contact us, subscribe to our emails, use our website, or interact with us in-store.

2. How We Use Personal Information

We collect, use and hold personal information to:

  • process and fulfil orders;

  • arrange shipping, delivery, click & collect or in-store pickup;

  • process payments, refunds, returns and warranty matters;

  • respond to enquiries and provide customer service;

  • manage customer accounts;

  • send order confirmations, delivery updates and service messages;

  • send marketing emails where permitted;

  • improve our website, products and customer experience;

  • protect our website, customers and business from fraud, spam and misuse;

  • comply with legal, tax and business record-keeping requirements.

3. How We Store and Protect Personal Information

We store personal information in systems used to operate our business, including our ecommerce platform, point-of-sale system, email systems, payment systems, marketing tools and customer service records.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no website, online service or email system can be guaranteed to be completely secure.

4. When We Share Personal Information

We may share personal information where reasonably necessary with:

  • shipping and delivery providers;

  • payment processors and fraud prevention providers;

  • ecommerce, website, IT and hosting providers;

  • email, marketing and analytics providers;

  • professional advisers, such as accountants, insurers or legal advisers;

  • government, regulatory or law enforcement bodies where required or authorised by law.

We do not sell customers’ personal information.

5. Overseas Disclosure

Some third-party systems and service providers we use may store or process information outside Australia. This may include ecommerce, payment, email, analytics, marketing, hosting and security providers.

Where this occurs, personal information may be disclosed to or stored in countries outside Australia, depending on the provider’s systems and locations.

6. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

7. Privacy Complaints

If you believe we have mishandled your personal information, please contact us using the details below.

Please include enough information for us to understand and investigate your concern. We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website.

Your continued use of our website after changes are published indicates your acceptance of the updated Privacy Policy.

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